Our delivery charges are included in the final shopping basket and are dependent on the size and weight of your product(s) selected for purchase. This charge is based on delivery to mainland UK, excluding the Scottish Highlands & the Islands where additional shipping charges will apply. If your delivery address is in the Scottish Highlands and Islands, we will contact you prior to processing your order should an additional delivery charge apply.
The customer should be available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost. Where hazardous materials are included in your delivery, you must be available to sign for the delivery. Any variation to web delivery date given will be advised to you by email or telephone.
Please note that any order received after 3pm on a Friday or over a weekend will be processed on Monday morning. All of our estimated delivery times are therefore based on a 5 day working week so please bear this in mind when ordering.
Timber Products understands the importance of timelines, please allow at least 3-5 working days for delivery and up to 28 days at busy periods.
Please check your delivery, then once happy sign, if any part of your delivery is damaged please contact us at email@example.com
Do not accept damaged goods as orders signed for as unchecked will be seen to have been received in good condition unless you have informed us within 24 hours of delivery. As soon as the goods have been delivered the risk of damage or loss passes to you.
Any refunds offered would exclude the cost of delivery.
Timber Products reserves the right to refuse delivery if you have not informed us prior to delivery of any access restrictions. We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please send an email to firstname.lastname@example.org, to discuss delivery if you have restricted access.
Timber Products will always attempt to dispatch products from our warehouse. Depending on stock availability, to save time some orders may be split into more than one delivery if products need to be supplied direct from manufacturer this ensures you are not kept waiting for those items immediately available.
We will notify each time a part of your order has been dispatched so that you can keep track of your items.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or email.
Delivery is based on the size of your building as well as your delivery zone, these zones are outlined below:
Zone 1 - £29.99 - Delivery Postcodes Include: WS, WV, DY, B.
Zone 2 - £29.99 - Delivery Postcodes Include: CW, TF, DE, WR, CV, LE, ST, NG, NN, MK, OX, HR, SY, GL.
Zone 3 - £34.99 - Delivery Postcodes Include: FY, PR, BB, BD, HG, LS, WF, L, WN, WA, BL, M, OL, HX, HD, SK, S, DN, LN, PE, CB, CO, SG, CM, SS, EN, IG, RM, DA, BR, CR, KT, SM, TW, UB, HA, WD, AL, LU, HP, RG, GU, RH, SN, SP, BA, BS, NP, CF, LD, CH.
Zone 4 - £39.99 - Delivery Postcodes Include: NE, CA, LA, DL, DH, SR, TS, YO, HU, NR, IP, ME, CT, TN, BN, PO, SO, BH, DT, TA, EX, TQ, TR, PL, SA, LL.
Please note delivery charges are dependant on the size of your building. We will only deliver to mainland england and wales.